Troubleshoots- Pairing

Trouble issue : Pairing - Your device is not being found

It might need to be reset. Depending on the devices, here are the reset instructions : 

1. Controller reset - There is an LED indicator on each controller. If it is a solid color, it means the device is already paired. It will need to be reset in order to get it in pairing mode so it can be found and paired to the app. Click on the reset button 10 times, which will cause the LED indicator to blink, confirming that the controller is now reset. You can now search and "Add devices" to pair the devices to the app. 

Article link : Pairing a Meshtek lighting device

2. Gateway reset - The reset button on the gateway can be found on the far left button, if facing the back of the gateway, where the power cord is inserted. Click on the reset button 10 times in a row, and the gateway will be reset. Now, it is ready to be paired. 

Article link : Pairing a gateway

3. Astrotimer reset - There is an LED indicator on each astrotimer. If it is a solid color, it means the astrotimer is already paired. It will need to be reset in order to get it in pairing mode so it can be found and paired to the app. Hold down the reset button for 10 seconds, which will cause the LED indicator to blink, confirming that the controller is now reset. You can now search and "Add devices" to pair the astrotimer to the app. 

Article link : Pairing an astrotimer

If your device is still not being found after your device has been reset - close down the app completely, make sure it isn't running in the background, and reopen it. Now, you should see a pairing option when the app is refreshed. 

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