Troubleshoot - Issue scheduling

Trouble issue : Issues scheduling

Example : Schedule did not work (did not turn on/off at the scheduled time). 

Example : Ghost schedules - Schedules not in the app but device is going off/on at certain times.

1. Troubleshoot 1- Check that schedule has been applied to the the devices using the "Check" feature to make sure the schedule has been properly saved on the device. To access this feature, go into the group or network scheduled, and select the "Schedules" menu. You will select the schedule that didn't work, and click on "Check". The device should blink when it has the schedule. If it did not blink, click on "Reapply" to reapply the schedule. 

2. Troubleshoot 2 - "Delete All Schedules" then "Reapply" the schedule. The "Delete All Schedules" feature will delete the schedules completely from the devices and the gateway ( if one is paired), but not from the app. Go into the "Installer tools" and click on "Delete All Schedules" a few times. From there, go into the group or network and delete the actual schedule from the app in the "Schedules" section. Now, wait a few minutes for the deletion to sync, then you can create your new schedule.

3. Troubleshoot 3 - Delete the schedules from the all, do a "Delete All Schedules". Create the schedule again. To make sure all the schedules are deleted, first delete them from the app. Now, go into the "Installer tools" and do a "Delete All Schedules". Wait a few minutes, and create your schedules again. 

LINKS: 

Installer tools - Delete all Schedules

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